Ryo Ogochi

thanks Brett Bowser.  That's the problem though. Your profile setting isnt necessarily the timezone that you want your report to use.  I work in Japan so i need the profile setting to be in Japan for zendesk to work in my timzone.  But I want the reports to use Pacific time so we are aligned as a company. 

@...  is there any way to change the applied timezone.  With globally distributed teams we need to have a different timezone for profiles and reporting (explore). 

if i wanted my SDRs to go after a certain cohort of leads for example, I want to create a smartlist and share them. templates is completely inadequate because a) I need to start from scratch instead of working off of existing smartlist (waste of time), and b) my SDRs can change the template as they like and I have no idea.  As a team we need to be looking at a same dataset. This is a minimal requirement. 

sharing smartlists should be far easier than it is now, which is a terrible experience. 

here's a feature request : https://support.zendesk.com/hc/en-us/community/posts/4522342054554-Sharing-smartlists-Easier

Feature Request Summary: 

Easily share EXISTING smartlists with team members instead of having to create a template from scratch each time. 

Description/Use Cases: 

Currently to share a smartlist, you need to create a template from scratch--this is a major hassle.  We have existing smartlists that we create and save all the time but there is no way to share this. 

Business impact of limitation or missing feature:

cannot share list of leads in a smart way. 

Other necessary information or resources: