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Thomas Capit
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2021년 10월 27일
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님의 최근 활동 Thomas Capit
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Hi! I'm also looking for a way to configure automated responses in WhatsApp tickets that are not answered after 12h to inform the user that their ticket is been transferred to email. Unfortunately, I see there is no way to configure delayed automatic replies to WhatsApp. This is really frustrating.
댓글 보기 · 2021년 7월 06일에 게시됨 · Thomas Capit
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Update : since no one at Zendesk is answering here, we have discovered on our side that WhatsApp doesn't allow for group messaging in their API, which is probably why Zendesk is unable to implement support for it.
댓글 보기 · 2021년 4월 19일에 게시됨 · Thomas Capit
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As a solar energy equipment company, we use the WhatsApp integrations in Zendesk to assist our clients in the process of installing and configuring the equipment of the plant.
The client teams have WhatsApp groups to synchronize with each other. It would be REALLY helpful if we could take part in those group conversations, rather than having to assist everyone separately. This way we could assign an agent to a particular plant commissioning, and treat these alongside any other client issue as part of a support ticket. Plus, the WhatsApp web client only allows us one online agent at a time...
Is WhatsApp group messaging a feature in the product roadmap ?
2021년 2월 12일에 게시됨 · Thomas Capit
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