Thomas Capit
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Hi! I'm also looking for a way to configure automated responses in WhatsApp tickets that are not answered after 12h to inform the user that their ticket is been transferred to email. Unfortunately,...
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Update : since no one at Zendesk is answering here, we have discovered on our side that WhatsApp doesn't allow for group messaging in their API, which is probably why Zendesk is unable to implement...
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Can we have WhatsApp group conversations in Support tickets ?
As a solar energy equipment company, we use the WhatsApp integrations in Zendesk to assist our clients in the process of installing and configuring the equipment of the plant. The client teams have...