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Frédéric

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2024년 8월 06일

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님의 최근 활동 Frédéric

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커뮤니티 댓글 Feedback - Ticketing system (Support)

yes we need this function ASAP specially we are dealing with GDPR !

댓글 보기 · 2024년 8월 06일에 게시됨 · Frédéric

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커뮤니티 댓글 Feedback - Help Center (Guide)

+1 on that ! must be easy to do ! 

댓글 보기 · 2024년 3월 20일에 게시됨 · Frédéric

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댓글End users and organizations

Brandon (729) thank you for your feedback, however, this is not what I'm looking for.

The main purpose of tag locker was to block creation of tag by agent, as well, giving possibilities to select tag in a defined list.

This was to give consistency in tags used, it's not only about hiding the tag field.

How can we prevent agent adding any random tag and provide a list of tag they can select, similar to how TAG LOCKER was working?

댓글 보기 · 2024년 3월 04일에 게시됨 · Frédéric

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댓글End users and organizations

It has just been announced that Zendesk discontinue the app TAG LOCKER and recommend to Use custom fields to restrict agents from creating or populating tags independently.  

I don't seem to find any information how custom field can restrict agent to create tags.

Anyone has a suggestion and someone at zendesk can help?

Thanks

댓글 보기 · 2024년 3월 01일에 게시됨 · Frédéric

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댓글Ticket customization

Is this function rolled out to all? I'm asking because I have enterprise plan but don't see this essential card setting in the agents tool section.

Thanks!

댓글 보기 · 2023년 6월 28일에 게시됨 · Frédéric

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댓글Formatting and customizing your email

well that's the issue, when I use quoted content in the template there is no ellipsis to expend to the full history...and that in gmail, outlook etc...

I do use of course the place holder in the trigger.

I want to use the simplified tread but with the issue of seing the full email history it make it almost unreadeable....

댓글 보기 · 2023년 6월 09일에 게시됨 · Frédéric

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댓글Formatting and customizing your email

hello

When I use the zendesk HTML template as describe here, on user side I see the full email content at each reply. Isn't supposed to only show the full history under a show more and open the full tread?

When I remove the "quoted content" in the html template, on user side I don't see the full complete email tread, only the last comment .

It seems that there is issue with the simplified tread maybe or I'm doing it wrong?

 

 

 

 

댓글 보기 · 2023년 6월 09일에 게시됨 · Frédéric

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댓글Team members and groups

hello,

is there any empty template available. available?

thanks

댓글 보기 · 2023년 2월 09일에 게시됨 · Frédéric

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댓글Using Built by Zendesk apps

@... thank you for your advice but it's not what I'm looking for.

I want to keep the type incident but not the linked problem field.

Thank you.

댓글 보기 · 2022년 10월 03일에 게시됨 · Frédéric

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댓글Using Built by Zendesk apps

Hello

 

I Try to hide the filed "linked problem" but I do not find the ID as it's system generated.

Does anybody zendesk know this field id?

 

Thanks 

 

댓글 보기 · 2022년 9월 28일에 게시됨 · Frédéric

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