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Mike

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2025년 1월 06일

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댓글Creating dashboards

Walter Bellante 
It would be very helpful to have already migrated dashboards from Zendesk so that we can copy further variants from there.
By the way, a large number of reports currently have to be updated manually after the migration, although these reports are available 1:1 in the prebuilt dashboards.

댓글 보기 · 2024년 11월 14일에 게시됨 · Mike

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댓글Creating dashboards

What happens with the default dashboards which are already provided by zendesk?


Will Zendesk migrate them or provide new ones?

 

댓글 보기 · 2024년 11월 11일에 게시됨 · Mike

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댓글Help-Center-Anweisungen für Endbenutzer

It seems that since the new layout is active, I can no longer edit my profile. At least, this function does not appear in the 'logged in' state…

 

댓글 보기 · 2024년 6월 10일에 게시됨 · Mike

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커뮤니티 댓글 Developer - Zendesk APIs

I think it is necessary to improve the Search API. We had to build a workaround that temporarily stores new users in a separate table. Other products like ServiceNow, for example, are much faster with their API. We don't see this behavior there.

댓글 보기 · 2024년 6월 10일에 게시됨 · Mike

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댓글Working with articles in the knowledge base

It is quite irritating that the content cue is also applied to tickets with the status "closed". This has just caused us some problems. As we understand it, closed tickets should not and must not change.

댓글 보기 · 2024년 3월 05일에 게시됨 · Mike

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댓글Ticketanpassung

댓글 보기 · 2023년 11월 07일에 편집됨 · Mike

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Answer from Support

In diesem Fall handelt es sich um eine Einschränkung von Zendesk.
"Ansichten werden in Support nicht automatisch aktualisiert."

Dies ist nur der Fall, wenn die "Play-Schaltfläche" verwendet wird, dabei werden die Ansichten alle fünf Minuten aktualisiert.
Weitere Details dazu finden Sie hier:
https://support.zendesk.com/hc/de/articles/4408882039450-Arbeiten-mit-Tickets#topic_avj_hfg_vt 

Unter anderem gibt es auch Apps und Browser-Erweiterungen von Drittanbietern, welche dies ermöglichen, wie zum Beispiel die "Zendesk Auto Refresh" für Chrome:
https://chrome.google.com/webstore/detail/zendesk-auto-refresh/fienhnlhhgmpnedllhaofmbekocecghf?hl=en 

Weitere Details zu diesem Thema finden Sie unter anderem auch in dem folgenden Artikel:
Können Ansichten automatisch aktualisiert werden?
https://support.zendesk.com/hc/de/articles/4408827334042-K%C3%B6nnen-Ansichten-automatisch-aktualisiert-werden- 

댓글 보기 · 2023년 9월 29일에 편집됨 · Mike

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Some users who are not in Zendesk all the time report this issue. They always have to refresh the views first before the view is refreshed.

 

Is Zendesk able to influence and improve this?

댓글 보기 · 2023년 9월 29일에 게시됨 · Mike

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댓글Ticketautomatisierung und Zusammenarbeit

댓글 보기 · 2023년 9월 27일에 게시됨 · Mike

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게시물 Feedback - Ticketing system (Support)

Agents can capture a contact in a side conversation that does not have an email address.

The side conversation is created successfully. However, no email is ever sent.

For side conversations via e-mail, it must be technically checked whether the contact has an e-mail address.

2023년 9월 27일에 게시됨 · Mike

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