Mike
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Wedemeyer, Manuela (pn15999) Ich schätze, das geht nur via API:https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_fields/#update-ticket-field
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Answer from Support In diesem Fall handelt es sich um eine Einschränkung von Zendesk."Ansichten werden in Support nicht automatisch aktualisiert." Dies ist nur der Fall, wenn die "Play-Sc...
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Some users who are not in Zendesk all the time report this issue. They always have to refresh the views first before the view is refreshed. Is Zendesk able to influence and improve this?
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Please vote for this change request :-) https://support.zendesk.com/hc/de/community/posts/6197368726426-Sideconversation-Verify-recipients-email-address
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Sideconversation: Verify recipients email address
Agents can capture a contact in a side conversation that does not have an email address. The side conversation is created successfully. However, no email is ever sent. For side conversations via e...
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Wir haben festgestellt, dass Agents einen Kontakt in einer E-Mail Nebenkonversation erfassen können, der gar keine E-Mail-Adresse hinterlegt hat. Dies führt dies dazu, dass die Nebenkonversation zw...
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Can the summary be used in a trigger and used as a placeholder in a message?
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What is the best way to handle the source of your images? I have tried to use images that are already in the helpcenter. That works. Another option is to add assets in the helpcenter design and the...
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I would like to integrate an API call for a timetable query. In this use case, the date and time are mandatory fields. However, if the input is not validated, the API call may fail due to incorrect...
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Wo kann man die Offline-Antwort anpassen?Sie wird automatisch in Messaging versendet, wenn alle Agents offline sind: Hinweis: Ich habe Messaging und Bot aktiv.