Conny Svanberg

The code displayed in Sam's reply doesn't work.

I updated the "created_at part to be updated_at, " which gave me an error message when publishing.

I tried the code in Dane's reply and used edited_at, which worked great...

Can you please pin your post to be visible at top of the comment list, Nicole?

Extremely important for us to update closed tickets. Without it, we'll be set back years on reporting

Thanks a lot, Christophe!

Made my life a lot more easy to live... :-)

Exactly what I am looking for right now...

Agree on that. The options are probably not clear to the customer.

Is there a time plan for making formatting possible through macro created emails with the Agent Workspace?

Exactly what we need to have in place ASAP, please!

Angélines user case would fit our needs perfect!

We would like to be able to set the App view (right side pane) visible or not visible as default. For now, the agent need to click to expand the pane but we would like to set it to be expanded by default.

+1

We are currently investigating a project where we need to restrict access to a certain type of tickets.