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ZZ Graeme Carmichael
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2025년 2월 15일
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Paola
Just in case you missed it…
Great feature!
댓글 보기 · 2023년 6월 16일에 게시됨 · ZZ Graeme Carmichael
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In Explore, use the Support Backlog History dataset.
Metrics
- Sum Tickets
Rows
- Backlog Recorded date
Filter
- Status = Pending
- Backlog recorded date, for example, the last week
The Backlog History dataset takes a snapshot of your account at the end of each day. That is best place to see the total pending tickets each day and how they move from day to day.
댓글 보기 · 2023년 5월 26일에 게시됨 · ZZ Graeme Carmichael
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Gwyn
I do not believe there is an easy way to do this. While you can search for tickets with attachments, that does not apply to articles.
Even using the API to do this, you would first have to get all your article IDs then check each article to see if there is an attachment. If you have access to a developer, they could speed up the process for you. But it does not look easy using the standard tools.
댓글 보기 · 2023년 3월 03일에 게시됨 · ZZ Graeme Carmichael
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Alex
I am not sure how well this would work.
But you could try creating triggers based on the requester's time zone. Unfortunately, the requester's domain is not an available option.
Meet ALL conditions:
- Ticket is created
Meet ANY conditions:
- Time Zone is London
- Time Zone is Paris
Action:
- Assign to group Europe
댓글 보기 · 2023년 1월 20일에 게시됨 · ZZ Graeme Carmichael
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Samuel
Are you using ticket sharing across the two Zendesk domains?
댓글 보기 · 2023년 1월 20일에 게시됨 · ZZ Graeme Carmichael
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Siri
I am not sure what is causing the difference.
But you may be better using the Zendesk pre built year to date and month to date metrics. I tested on my account and they produced the same values. Within Metrics, scroll down to the Time Ranges section:
댓글 보기 · 2023년 1월 20일에 게시됨 · ZZ Graeme Carmichael
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Jake
The backlog dataset contains fewer fields than the support ticket and ticket update datasets. Unfortunately, custom fields are not part of the backlog dataset. So you cannot splice your backlog data by secondary status.
Sorry about that.
댓글 보기 · 2022년 11월 24일에 게시됨 · ZZ Graeme Carmichael
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