Tim G
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Tim G의 최근 활동-
Love this article - lots of great tips, thank you! Out of interest, is there a way to set Holidays at the hour-level instead of the day-level? e.g. if there is a US holiday on a Thursday, that effe...
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Hi Team! Out of interest, is there any way to change this to set e.g. 'just mimic the status of the Support Ticket' ? We have some quite technical users / partners who use our portal, and they'd de...
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Hi Araceli! Yeah... very good question. I saw this pop up the other day, and I would have thought exactly the same as you - that the numbers should be the same! Out of interest, are you finding tha...
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Nice tip Dan!! 👍 We've been using signatures slightly differently, so we weren't able to re-use the signature field specifically for this. What we did to get around it was: 1. Created a custom fiel...
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I was trying to do exactly the same as Paul super helpfully described in this comment: https://support.zendesk.com/hc/en-us/articles/203691076/comments/204241858 But was pulling my hair out trying ...
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No worries at all Jani - glad it worked out!
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Hi Jani, Good idea!! I find myself digging into NPS stuff quite a bit, so I have something very similar going on. I basically did exactly what you said, which was to create 3 custom standard calcul...
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Interesting! Good to hear... Vincent, do you have any info on that too please? As well as the variable filter component, we're really keen to get the email version of that working too - so that you...
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I was always curious about this one too. The way I always assume (and am always surprised when it doesn't...) it works is that if you add query 1 to dashboard 1, then rename the query, it should up...
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Good to know - and thanks for reaching out Vincent!! Let me know if you need any volunteers for pilot / beta etc :) Would be happy to do that!