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Tejas

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2023년 2월 15일

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님의 최근 활동 Tejas

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댓글Building reports

Ewa Kondratowicz

time tracking only captures time for the active ticket in a browser tab. We also have agents who open multiple tickets at a time ( in same browser tab), but as soon as agent moves from one ticket to another the time gets paused for 1st ticket and starts for another one.

I hope this helps.

Thanks & Regards,

Tejas Patil

댓글 보기 · 2023년 2월 15일에 게시됨 · Tejas

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댓글Building reports

Ewa Kondratowicz

To track agents activity we use time tracking app, from that app we get the actual case handling time of the agent. This can also be used to show absence if no activity is captured for a given day.

 

 

I hope this helps.

댓글 보기 · 2023년 1월 16일에 게시됨 · Tejas

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댓글Writing formulas

Thanks Gab, that's helpful.

 

댓글 보기 · 2023년 1월 03일에 게시됨 · Tejas

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댓글Writing formulas

Hi Team,

Need your help in building an attribute function like,

 

If "A' is Blank then "B", if "B" is blank then "C",If "C" is Blank Then "D" else "A"

 

I tried to build using below but it only returns value of B when A is blank,

 

IF ([A] = NULL) THEN
    [B]
ELIF ([B] = NULL) THEN
    [C]
ELIF ([C] = NULL) THEN
    [D]
ELIF ([D] = NULL) THEN
    [A]
ENDIF

 

Thanks,

Tejas

댓글 보기 · 2022년 12월 14일에 게시됨 · Tejas

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댓글End users and organizations

a Permanently deleted user was rehired and now we have created a new account for the user.

Few of the contacts (recent) sent by these user shows as contact actioned by deleted user.

I haved checked the Zendesk ID, both users have a different ID, ( Deleted user shows old ID by same agent). Considering this cound be issue with browser cache, user had re-install the browser but no luck in getting this sorted.

Any idea what could be the issue here?

댓글 보기 · 2022년 7월 21일에 편집됨 · Tejas

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댓글General questions about live chat

Hi Team,

"If the end user chats in again after an agent leaves, it pops back into the queue. In these cases, the history of their previous chat is present because it’s still considered the same chat session. Any subsequent messages are added to the chat session, and once ended are added to the history as a single entry."

Seems this is not applicable with the agent workplace, is it correct?

In Agent work place when agent leaves the chat, it shows customer has also left the chat. :(

 

댓글 보기 · 2021년 10월 14일에 게시됨 · Tejas

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댓글Additional ticket channels

Before you migrate is a broken link

댓글 보기 · 2021년 10월 12일에 게시됨 · Tejas

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댓글Explore recipes

@... are you looking for something like below?

댓글 보기 · 2021년 7월 27일에 게시됨 · Tejas

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댓글Building reports

@Adrian M. did you tried using the Metric filter to remove blank values for number of tickets metric?

댓글 보기 · 2021년 1월 27일에 게시됨 · Tejas

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커뮤니티 댓글 Feedback - Reporting and analytics (Explore)

Would like to see this feature soon..

댓글 보기 · 2020년 5월 22일에 게시됨 · Tejas

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