Reneé Lasswell
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Reneé Lasswell님의 최근 활동-
Reneé Lasswell님이 에 댓글을 입력함
I am running into this just now as well. Specifically for the product example that he gave. I don't think the right scenario should be having to have extra unnecessary fields to track this properly...
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My follow-up question to Lila's is to clarify the comment she cross-linked. That restriction mentioned is just for if the slack comment is "creating" a new ticket, yes? If the ticket already exists...
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Since we added text color, we -really- need a button for "remove formatting" in this WYSIWG panel!
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I am concerned for both reasons and so far, I think I have found two ways the unverified emails creep into the system. However, there may be more that I have not uncovered. 1. Mistakes when checki...
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Hi, Max, Yes, we have our account security set up so that you must have a Zendesk account to create a ticket and we require that initial tickets always be created via ticket forms so that we get th...
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Finding Unverified Emails
I need a means for finding end-user accounts with unverified emails on them. There are many ways this could be accomplished so I will only suggest a few, because, right now, any of these would be b...
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I have a few questions and requests. :) Do links inserted via the Knowledge App trigger the same functionality that links inserted via the Knowledge Capture app such as when the link is followed i...
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Can Rapid Resolve be utilized when an article is linked as part of a macro text? Most of our links to articles are part of macro response texts and I want to be sure that they allow the end-user th...