ZDHC Main Account

Hi,

I've been trying to customize the Home Dashboard but from my understanding this is not possible on Zendesk Support

I am referring to this view (see screenshot below yo avoid confusion):

Currently, I think this view doesn't bring/add any value to our work so I was wondering whether a customization (at admin level) of shown data and stats could improve what I can see.

I work as an admin on the Support app, which means I don't directly manage or reply tickets but I overview the work of the team and organize/optmize the agent workflow. It would be helpful to have an overview of the team agents instead of my statistics, which will be always zero since I don't work on tickets.

Aside on an old thread, I cannot find any resource on this particular topic and I am wondering if customizing for admin is possible (even in the future if this is a planned to release feature).

Thanks

Giulio