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Chris Smith
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2024년 10월 30일
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님의 최근 활동 Chris Smith
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We have a very nuanced business with about 100 triggers in play. A small number of triggers capture the bulk of the volume while the remaining triggers capture the most nuanced volume. Is it best to place the high capture triggers at the front of the progression or place the lower, nuanced triggers at the front? Does it matter?
댓글 보기 · 2024년 10월 30일에 게시됨 · Chris Smith
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How can I make this trigger work with multiple departments of varying operating hours (e.g. Dept. Fred's operating hours are closed but Dept. Barney and Dept. Betty is open)? Need to give Dept. Fred customers a closed message. I'm guessing the Queue Size (account) condition is not relevant.
댓글 보기 · 2024년 10월 21일에 편집됨 · Chris Smith
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I would like to forgo the pop-up and be able to route calls directly to agents w/ an audible tone upon arrival (eliminate the need for acceptance). This is beneficial for agents assigned to only the phone channel.
댓글 보기 · 2024년 8월 01일에 게시됨 · Chris Smith
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Is there a limit to the number of conditions a trigger will check?
I have approx. 30 unique URL's requiring routing to a specific group. My trigger conditions currently state:
Visitor loaded the chat widget
Check any of following condition
Visitor page URL - Contains - ABC123
Seems like I've run out of room to add all of our unique URL's.
댓글 보기 · 2024년 7월 25일에 게시됨 · Chris Smith
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I need to two unique text notifications: 1) customers contacting us inside of operating hours; and 2) customers contacting us outside of operating hours. No problem setting up a trigger for the first, but is there a trigger recipe for the second scenario?
댓글 보기 · 2024년 5월 20일에 게시됨 · Chris Smith
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Trying to find instruction on including a pdf file in an SMS response to an end user (customer). Anyone have any information on this?
댓글 보기 · 2024년 5월 17일에 게시됨 · Chris Smith
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Is there a trick to making the SMS number clickable on mobile devices?
댓글 보기 · 2024년 4월 15일에 게시됨 · Chris Smith
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I won't rehash the core tenets to agent performance for everyone. What has been requested (as far back as '18) is part of off the shelf reporting features in most platforms in this market. I think there's a growing concern this matter is not being given the attention it deserves. Can we get a more defined timeline other than Q4?
댓글 보기 · 2022년 10월 06일에 게시됨 · Chris Smith
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