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Chris Smith

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2024년 10월 30일

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님의 최근 활동 Chris Smith

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댓글Business rules

We have a very nuanced business with about 100 triggers in play. A small number of triggers capture the bulk of the volume while the remaining triggers capture the most nuanced volume. Is it best to place the high capture triggers at the front of the progression or place the lower, nuanced triggers at the front?  Does it matter?

댓글 보기 · 2024년 10월 30일에 게시됨 · Chris Smith

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댓글Chat best practices and recipes

How can I make this trigger work with multiple departments of varying operating hours (e.g. Dept. Fred's operating hours are closed but Dept. Barney and Dept. Betty is open)?  Need to give Dept. Fred customers a closed message. I'm guessing the Queue Size (account) condition is not relevant. 

댓글 보기 · 2024년 10월 21일에 편집됨 · Chris Smith

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커뮤니티 댓글 Feedback - Voice (Talk)

I would like to forgo the pop-up and be able to route calls directly to agents w/ an audible tone upon arrival (eliminate the need for acceptance). This is beneficial for agents assigned to only the phone channel. 

댓글 보기 · 2024년 8월 01일에 게시됨 · Chris Smith

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댓글Chat best practices and recipes

Is there a limit to the number of conditions a trigger will check? 

 

I have approx. 30 unique URL's requiring routing to a specific group. My trigger conditions currently state: 

Visitor loaded the chat widget

Check any of following condition

Visitor page URL - Contains - ABC123 

 

Seems like I've run out of room to add all of our unique URL's.

댓글 보기 · 2024년 7월 25일에 게시됨 · Chris Smith

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댓글Setting up and using Text

I need to two unique text notifications: 1) customers contacting us inside of operating hours; and 2) customers contacting us outside of operating hours. No problem setting up a trigger for the first, but is there a trigger recipe for the second scenario? 

댓글 보기 · 2024년 5월 20일에 게시됨 · Chris Smith

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댓글Setting up and using Text

Trying to find instruction on including a pdf file in an SMS response to an end user (customer). Anyone have any information on this?

댓글 보기 · 2024년 5월 17일에 게시됨 · Chris Smith

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댓글Setting up and using Text

Is there a trick to making the SMS number clickable on mobile devices?

댓글 보기 · 2024년 4월 15일에 게시됨 · Chris Smith

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커뮤니티 댓글 Feedback - Reporting and analytics (Explore)

+1 on this.

댓글 보기 · 2022년 12월 27일에 게시됨 · Chris Smith

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커뮤니티 댓글 Feedback - Voice (Talk)

Has a legitimate ETA been announced?

댓글 보기 · 2022년 12월 07일에 게시됨 · Chris Smith

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커뮤니티 댓글 Feedback - Voice (Talk)

Karen Hynes

I won't rehash the core tenets to agent performance for everyone. What has been requested (as far back as '18) is part of off the shelf reporting features in most platforms in this market. I think there's a growing concern this matter is not being given the attention it deserves. Can we get a more defined timeline other than Q4? 

댓글 보기 · 2022년 10월 06일에 게시됨 · Chris Smith

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