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+1 on this.
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Has a legitimate ETA been announced?
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Karen Hynes I won't rehash the core tenets to agent performance for everyone. What has been requested (as far back as '18) is part of off the shelf reporting features in most platforms in this mark...
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Is there a have a historical breakout of my seat/team member usage by month (e.g YTD)?
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Any update to this is beneficial. This task has been lingering for an extremely long time. These metrics are essential to all contact centers.
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Now into Q3. Any update on this?
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Can anyone report any progress on this problem? Seems to be a pretty basic expectation.
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Luca, Thanks Luca! With Zendesk being less than helpful, any way you can share with me the custom code structure your technicians developed?
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Luca, Just curious if you've made progress on this. Our account has multiple departments with varying hours of ops. Chat suppression code in place and contact form has been disabled. Nonetheless, w...
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If using Day of week as a condition for messaging chat is unavailable over a weekend, can the condition simply be Greater than 4 or must it also include Less than 0?