Thomas (internalnote.com)
I write about Zendesk and the Sunshine platform on https://internalnote.com I'm CTO at https://premiumplus.io, Premier Zendesk Partner in EMEA
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For those interested in building a VIP alert app themselves: I wrote up a full tutorial: https://internalnote.com/vip-alert-app/
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The Android SDK worked like a charm! Thanks
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Hey,I hooked up the iPhone to my Mac and checked the macOS Console Log to search error messages since the application didn't work. Ticket has been raised for instance d3v-verschoren.zendesk.com
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Hmm... I get an "Messages failed to load" error when adding the channel ID from the Admin Panel. Even the UI shows a "succesful update", the Console shows this error: Config could not be initialize...
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Do note that if you allow customers to login their organization name is visible in the portal. And if a customer appears in more than one organization that name will also appear in a dropdown on t...
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Make sure you use the TAG of a dropdown, and not the label. You can find this by going to admin center > ticket fields and selecting your field. Tags are often a lowercase version of the label.
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Hey, If you are using the Classic Widget that would be this code <script type="text/javascript"> zESettings = { webWidget: { contactForm: { fields: [ { id: 'description', p...
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Let's say I want to route all Finance intents to the group Finance. Do I really need to add all 83 sub-intents of the Finance category to the trigger as rules? Cause that seems unmanageable, especi...
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That's awesome news! Thanks.
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For those wanting do get the same thing done without resorting to the old Chat API's, I documented a version of this based on the new (unified) Agent Status APIs and is available on all Zendesk pla...