Stephen Belleau
Hi, I'm Stephen and I do Admin things! #clicks-not-code || 2014-2017 Salesforce Admin. || 2017-present Zendesk Admin
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Max McCal any chance of updating this field to support multiple email addresses? 🙂
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Amisha Sharma YES! Thank you, this looks much better now 😍
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Amisha Sharma re: When we treat a text as markdown syntax, it is markdown's nature to not respect line breaks and currently, there isn't a way to modify this behavior. That's fine for single line ...
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Lynn Di You bet! That can be done via trigger. Before you do exactly that though, you might want to consider some scenarios. Since end-user comments will always reopen the ticket (even if it comes ...
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Tina Gardner Nothing stands out to me. How are you handling the condition to suppress for only certain clients? What's happening that isn't working as intended? Is it suppressing for all? Not suppr...
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Hey Ross Edwards - can you explain a bit more? Are you using the Zendesk Time Tracking app and looking to reference the "Total time spent" field in your webhook update? I'm not sure what you mean b...
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Hi Eli (Vitalii Klymiuk)! I am wondering if you just need an extra set of brackets around your IF condition? IF ( ([Changes - Field name] = "Customer request type" AND [Changes - Previous value] ...
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Hey Damon Maranya - it looks like the first article you pointed to is doing what you want: if (HelpCenter.user.organizations[c].name !== "ZENDESK"){ $("#TICKET_FORM_ID").remove(); This code says "...
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Rockford Hipp turns out there is a way! MON (or mon or Mon, whatever case you prefer) DATE_FORMAT(TODAY(),"Mon DD YYYY")// returns Mar 21 2022 @... can we add this to https://support.zendesk.com/hc...
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Kelsa Henry +1 to your fantastic post. We have all of the same questions and concerns. For anyone else who comes along, I'll share some of what I found after doing some digging. 1) Unable to view b...