Stephen Belleau
Hi, I'm Stephen and I do Admin things! #clicks-not-code || 2014-2017 Salesforce Admin. || 2017-present Zendesk Admin
-
총 활동 수392
-
마지막 활동
-
회원 가입일
-
내가 팔로우하는 사용자 수0명
-
나를 팔로우하는 사용자 수1명
-
투표 수157
-
플랜 수126
활동 개요
Stephen Belleau님의 최근 활동-
Stephen Belleau님이 에 댓글을 입력함
What do you mean by different departments - is it like Support vs IT vs Sales? Do each of the departments use Zendesk as well? Are they agents? If so, I think it's common for each department to hav...
-
Stephen Belleau님이 에 게시물을 만듦
Prevent "Thank you" replies from reopening tickets
Hi there! Do you have really kind customers who reply just to say "thanks"? This is great, but it creates more work / clicks for agents, and can impact reporting on agent handle times / time to res...
-
Stephen Belleau님이 에 댓글을 입력함
Orsolya Forster does semantic search also work in the ticket Knowledge sidebar?
-
Stephen Belleau님이 에 댓글을 입력함
Max McCal any chance of updating this field to support multiple email addresses? 🙂
-
Stephen Belleau님이 에 댓글을 입력함
Amisha Sharma YES! Thank you, this looks much better now 😍
-
Stephen Belleau님이 에 댓글을 입력함
Amisha Sharma re: When we treat a text as markdown syntax, it is markdown's nature to not respect line breaks and currently, there isn't a way to modify this behavior. That's fine for single line ...
-
Stephen Belleau님이 에 댓글을 입력함
Lynn Di You bet! That can be done via trigger. Before you do exactly that though, you might want to consider some scenarios. Since end-user comments will always reopen the ticket (even if it comes ...
-
Stephen Belleau님이 에 댓글을 입력함
Tina Gardner Nothing stands out to me. How are you handling the condition to suppress for only certain clients? What's happening that isn't working as intended? Is it suppressing for all? Not suppr...
-
Stephen Belleau님이 에 댓글을 입력함
Hey Ross Edwards - can you explain a bit more? Are you using the Zendesk Time Tracking app and looking to reference the "Total time spent" field in your webhook update? I'm not sure what you mean b...
-
Stephen Belleau님이 에 댓글을 입력함
Hi Eli (Vitalii Klymiuk)! I am wondering if you just need an extra set of brackets around your IF condition? IF ( ([Changes - Field name] = "Customer request type" AND [Changes - Previous value] ...