Stephen Belleau
Hi, I'm Stephen and I do Admin things! #clicks-not-code || 2014-2017 Salesforce Admin. || 2017-present Zendesk Admin
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Stephen Belleau의 최근 활동-
It would be nice if all ticket comments/events had an anchor link that can be shared with other agents to take them directly to that comment/event.
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What do you mean by different departments - is it like Support vs IT vs Sales? Do each of the departments use Zendesk as well? Are they agents? If so, I think it's common for each department to hav...
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Orsolya Forster does semantic search also work in the ticket Knowledge sidebar?
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Max McCal any chance of updating this field to support multiple email addresses? 🙂
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Amisha Sharma YES! Thank you, this looks much better now 😍
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Amisha Sharma re: When we treat a text as markdown syntax, it is markdown's nature to not respect line breaks and currently, there isn't a way to modify this behavior. That's fine for single line ...
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Lynn Di You bet! That can be done via trigger. Before you do exactly that though, you might want to consider some scenarios. Since end-user comments will always reopen the ticket (even if it comes ...
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Tina Gardner Nothing stands out to me. How are you handling the condition to suppress for only certain clients? What's happening that isn't working as intended? Is it suppressing for all? Not suppr...
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Hey Ross Edwards - can you explain a bit more? Are you using the Zendesk Time Tracking app and looking to reference the "Total time spent" field in your webhook update? I'm not sure what you mean b...
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Hi Eli (Vitalii Klymiuk)! I am wondering if you just need an extra set of brackets around your IF condition? IF ( ([Changes - Field name] = "Customer request type" AND [Changes - Previous value] ...