Victor Ivaniv

Hi. We have an issue with interface too and i suspect these might be related. 

The subject field appears to be moved up and hidden below ticket tabs frame in Agent workspace. Also, right above the "submit as" and macros panel, there's an empty space of about the same height as missing subject field. The subject field appears after scaling the page down and back up, but the empty frame below is still present, and we need to do this every time we enter a ticket to be able to edit the subject.

PS. We had agents complaining on missing email from customer context too, but this was not the case for me and now all is good with this.

We too are having troubles using Focus mode with Messaging. Does it work only with legacy chat? Our agents still receive phone calls when in a Facebook or Whatsapp conversation