Lexander Wist

Hi,
We keep having problems with focus mode some agents are still receiving calls when they are dealing with inbound customer chat, is this a known issue?

We have attempted to clear cookies and catch but it has not resolved the problem.

Hi, I have the following call data, and would want it represented as a % of calls answered 

exluding the following abandon in IVR, Voicmail and on hold. as well as any calls abandon where time bracked was Not recorded or less then 5 seconds.

So is it posible for me to show a % of accepted calls that was answered after the customer had to wait 5 seconds in the que, I want to include calls answered within 5 seconds so cant use the bracket filter.