최근 검색
최근 검색 없음

Martin Cubitt
가입한 날짜: 2021년 4월 15일
·
마지막 활동: 2025년 2월 20일
팔로잉
0
팔로워
0
총 활동 수
291
투표 수
175
플랜 수
58
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 Martin Cubitt
Martin Cubitt님이 에 댓글을 입력함
For me this is a bug, as no one in their right mind would want the IDs shown, as views tend to be used by agents who won't have knowledge of which ID means which custom status. I cannot believe using ID was a design decision, quite frankly.
댓글 보기 · 2025년 2월 13일에 편집됨 · Martin Cubitt
0
팔로워
1
투표
0
댓글
Martin Cubitt님이 에 댓글을 입력함
Thousands separator defaulting to a space for me. That seems very strange and unhelpful, since I have to customise every value that may exceed 999 units. Can you please make it a global setting that gets applied to the standard or default the thousands separator to nothing please (ie not a space)?
댓글 보기 · 2025년 1월 06일에 게시됨 · Martin Cubitt
0
팔로워
0
투표 수
0
댓글
Martin Cubitt님이 에 게시물을 만듦
Light Agents are able to create and edit articles in Guide, which is great. Our Product team can create product release articles.
However, once created the new article is added to the top of the section. For us, we want to pin a specific article to the top and so we move the new article underneath it once created. The trouble is, only Admins can arrange articles.
We do not want to give Admin access to our product team, it has too much access/permissions. Plus it would incur a cost.
Since Light Agents can create articles, it would be nice if they can manage their position in a section (either as Admins do or by selection where to place it when they create it). Or it would be great to pin articles so that new ones appear below the pinned.
2024년 9월 12일에 게시됨 · Martin Cubitt
2
팔로워
2
투표 수
1
댓글
Martin Cubitt님이 에 댓글을 입력함
Please remove it, it reduces my column choice from a misely 10 to 9 columns and looks pointless when I group by status as well as view exports using a silly internal ID rather than the name.
Agree with the earlier posters, this offers no value and I did not see it on the release notes.
댓글 보기 · 2024년 9월 10일에 게시됨 · Martin Cubitt
0
팔로워
0
투표 수
0
댓글
Martin Cubitt님이 에 댓글을 입력함
I would like to apply a word cloud over CSAT comments to highlight repeated words like quick, responsive, great, etc - but it just pulls in the whole comment. This means it is not a word cloud but a phrase cloud which is no help to me.
댓글 보기 · 2024년 6월 11일에 게시됨 · Martin Cubitt
0
팔로워
2
투표 수
0
댓글
Martin Cubitt님이 에 게시물을 만듦
I want to bulk manage team members and when in the Team Member page, I click the Bulk Manage link. This opens the old Agent page which tells me:
This page is being replaced
Once the new Team members page has all the same features, it'll replace this one.
Go to the new Team members page
Which seems a little counter intuitive and if it has all the same features, then why can't I do the bulk management?
2024년 5월 11일에 게시됨 · Martin Cubitt
1
팔로워
1
투표
1
댓글
Martin Cubitt님이 에 댓글을 입력함
Thanks Shawna James - I have updated it. I was not aware of the template, it would be good to have this populate in a new Community Product Feedback post by default.
댓글 보기 · 2024년 5월 08일에 게시됨 · Martin Cubitt
0
팔로워
0
투표 수
0
댓글
Martin Cubitt님이 에 게시물을 만듦
Overview
Currently we can select the colour for an increased and a decreased result against a secondary metric, but not if the value is unchanged. I would like to see this as a new option as it will help stakeholders and customers visualise whether no change represents a positive, negative or neutral outcome.
What problem do you see this solving? (1-2 sentences)
Without this option, I believe the default colour is the same value as selected for ‘increase’ but a rise in the metric could be a good or a bad thing, and a static value may not match that impact, so provides an incorrect interpretation.
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
We recently added KPI difference indicators and used red for increase, to indicate the value is going in the wrong direction. However, where it was 0 difference it showed as red. This report is monthly and goes to the entire company, so is important it is clear and accurate in what it represents.
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
We have no work around.
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
In the same way we can select the colour value for increase and decrease, please add a colour selection for no change.
2024년 5월 08일에 편집됨 · Martin Cubitt
0
팔로워
2
투표 수
3
댓글
Martin Cubitt님이 에 게시물을 만듦
For example, a table report showing ticket priority (1 to 4) and the number of tickets created in the last month. If last month there were no priority 1 tickets, I still want it to show, with a blank or null metric result.
This keeps the report tidy and a consistent size (4 data rows).
2024년 4월 21일에 게시됨 · Martin Cubitt
0
팔로워
1
투표
1
댓글
Martin Cubitt님이 에 게시물을 만듦
Is it possible to include metrics from 2 time periods in one report? E.g. for ticket form, report the number of tickets created last month and the number of tickets created in the past 12 months?
2024년 4월 21일에 게시됨 · Martin Cubitt
0
팔로워
1
투표
1
댓글