Vincent Dollet
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Vincent Dollet님의 최근 활동-
Vincent Dollet님이 에 댓글을 입력함
Hi @..., all, apologies for the belated reply on this thread. As mentioned by @..., "bookmarks" allow you to set default values for each filters. Can you please confirm they are addressing your nee...
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Hi @..., I understand the importance of this dataset. This is unfortunately a large and complex project which spans across multiple products. It will take some time before we can get the data and m...
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Dear all, Apologies for the belated update on this thread. We do understand the importance to enable you to report on agent status & activity across all products (Support, Talk and Chat). We are l...
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공식 댓글 Dear all, Thank you for your feedback. We have released two new analytics functions, which will make it simpler for you and your teams to report on your tags: INCLUDES_ANY([Ticket tags], "tag1", "...
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Hi Melody, all, On the Guide side, Team Publishing reporting is planned in 2020. We're also working on the scope and timeline for Knowledge Base & Community reporting, and are planning to share mor...
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Hi Kerry, Thanks for reaching out. Just to be sure, can you please confirm you are interested in pulling a list with: Ticket ID SLA Policy Name SLA status (breached vs achieved) across all metrics...
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Hi Reshma, Thank you for your feedback. We currently do not have any short-term plans to extract / expose ticket description & comments. With that said, we are looking at making easier for you to o...
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Hi there, Thanks for your feedback. Fyi, we are in the process of changing the navigation: Clicking on a published dashboard without any pending changes will open the dashboard in "view" mode Clic...
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Hi Candace, Thank you for reaching out. As part of Explore EAP, we currently enable reporting for the following Guide functionality: Knowledge Capture, which aims at helping you understand how con...
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Hi Antonio, Thank you for feedback. We have been discussing the possibility to help you analyse your macro usage. Here are some of the use cases we are considering: - identify what macro(s) were us...