Vincent Dollet
-
총 활동 수67
-
마지막 활동
-
회원 가입일
-
내가 팔로우하는 사용자 수0명
-
나를 팔로우하는 사용자 수0명
-
투표 수0
-
플랜 수38
활동 개요
Vincent Dollet님의 최근 활동-
Vincent Dollet님이 에 댓글을 입력함
Hi @..., all, apologies for the belated reply on this thread. As mentioned by @..., "bookmarks" allow you to set default values for each filters. Can you please confirm they are addressing your nee...
-
Vincent Dollet님이 에 댓글을 입력함
Hi @..., I understand the importance of this dataset. This is unfortunately a large and complex project which spans across multiple products. It will take some time before we can get the data and m...
-
Vincent Dollet님이 에 댓글을 입력함
Dear all, Apologies for the belated update on this thread. We do understand the importance to enable you to report on agent status & activity across all products (Support, Talk and Chat). We are l...
-
Vincent Dollet님이 에 댓글을 입력함
공식 댓글 Dear all, Thank you for your feedback. We have released two new analytics functions, which will make it simpler for you and your teams to report on your tags: INCLUDES_ANY([Ticket tags], "tag1", "...
-
Vincent Dollet님이 에 댓글을 입력함
Hi Melody, all, On the Guide side, Team Publishing reporting is planned in 2020. We're also working on the scope and timeline for Knowledge Base & Community reporting, and are planning to share mor...
-
Vincent Dollet님이 에 댓글을 입력함
Hi Kerry, Thanks for reaching out. Just to be sure, can you please confirm you are interested in pulling a list with: Ticket ID SLA Policy Name SLA status (breached vs achieved) across all metrics...
-
Vincent Dollet님이 에 댓글을 입력함
Hi Reshma, Thank you for your feedback. We currently do not have any short-term plans to extract / expose ticket description & comments. With that said, we are looking at making easier for you to o...
-
Vincent Dollet님이 에 댓글을 입력함
Hi there, Thanks for your feedback. Fyi, we are in the process of changing the navigation: Clicking on a published dashboard without any pending changes will open the dashboard in "view" mode Clic...
-
Vincent Dollet님이 에 댓글을 입력함
Hi Candace, Thank you for reaching out. As part of Explore EAP, we currently enable reporting for the following Guide functionality: Knowledge Capture, which aims at helping you understand how con...
-
Vincent Dollet님이 에 댓글을 입력함
Hi Antonio, Thank you for feedback. We have been discussing the possibility to help you analyse your macro usage. Here are some of the use cases we are considering: - identify what macro(s) were us...