Vincent Dollet
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Vincent Dollet의 최근 활동-
Hi @..., Many thanks for your feedback. I do understand that you & your reports' consumers may want to quickly look at a specific ticket that is laid out in the report, and that it would be good to...
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Hi @..., many thanks for sharing this pain point. I understand that you may want to only send out a few tabs when creating a schedule - as the recipient may not need the entire story that is told i...
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Hi @..., all, apologies for the belated reply on this thread. As mentioned by @..., "bookmarks" allow you to set default values for each filters. Can you please confirm they are addressing your nee...
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Hi @..., thanks for reaching out. I agree that configuring the current grid is cumbersome. We have been discussing the need to introduce a more flexible grid - however I do not have an ETA yet. Man...
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공식 댓글 Hi Kirsten, Ruth, many thanks for reaching out. When exporting data as an Excel file, I fully appreciate the importance of respecting the layout that you defined in the Query Builder. We are planni...
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Hi @..., I understand the importance of this dataset. This is unfortunately a large and complex project which spans across multiple products. It will take some time before we can get the data and m...
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Dear all, Apologies for the belated update on this thread. We do understand the importance to enable you to report on agent status & activity across all products (Support, Talk and Chat). We are l...
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Thank you all for your feedback on this topic. We do intend to enable you to view recent changes & revert to an earlier version, however I do not yet have an ETA. Many thanks for your continued pat...
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Hi Jesse, Carl, Thanks for showing your interest in this feature. This is a candidate for 2020. We will be sharing more information as plans firm up. Many thanks for your patience, Kind regards Vin...
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Hi Ruth, We are currently differentiating the query titles in dashboards (part of the visualization experience) from the query names (mainly used to find the query afterwards). While you may want t...