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Liam McFarlane

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2025년 1월 31일

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님의 최근 활동 Liam McFarlane

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게시물Zendesk EAP - Article Multiplacement

When I'm trying to add an article to a section the number of sections per category is incorrect, in one case it's showing 0 sections and is preventing us from adding any articles for that market. Please can this be looked into asap, as it's a major function?

2024년 10월 10일에 게시됨 · Liam McFarlane

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커뮤니티 댓글 Developer - Zendesk APIs

Thanks for your help Amie.

댓글 보기 · 2021년 7월 26일에 게시됨 · Liam McFarlane

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게시물 Developer - Zendesk APIs

Hi,

We're looking for a way to sort tickets using a custom date field when calling them via the API. We have tried using the call below, but this still returns the tickets sorted sequentially by oldest ticket first, we need to change that sorting order based on the custom date field on each ticket. Can anyone help with this one?

Thanks 

"https://companyname.zendesk.com/api/v2/search.json?query=status:Open tags: uk_a030_tic_chasing &sort_by=custom_fields"": [{""id"": 360006555153,value"":""""}]=asc"

 

2021년 7월 23일에 게시됨 · Liam McFarlane

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댓글Triggers and automations

After literally spending an hour moving triggers into newly setup categories, then receiving this message is pretty soul-destroying. Moving triggers in bulk is extremely slow, can this be improved upon? It seems great to finally have these categories, but I'm now stuck with 800 triggers in the initial category, with no real way to move them in bulk. Please improve this!

댓글 보기 · 2021년 4월 08일에 게시됨 · Liam McFarlane

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Hi Zendesk,

Is their anyway you could add in some reporting on Skipped tickets as asked here, we've recently moved some of our agents and would like to move the other >350 agents over to this mode, but without a way to report on this, it has made the move unfeasible. 

Ideally, we'd like to be able to report on this in Explore if this is going to be too difficult, then at least allow us to make the Play Only tab in the profile visible to Team Leaders. Making everyone an Admin is not an option.

Thanks
Liam 

댓글 보기 · 2021년 3월 08일에 게시됨 · Liam McFarlane

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커뮤니티 댓글 Feedback - Help Center (Guide)

Hi, Please can I get an update on when this will be activated? We now have a business-critical use case for this, the workarounds are not a good enough solution. 

We have created an internal help center with forms that agents will need to fill out to contact specific other teams who are also on Zendesk.

Please fix this!

댓글 보기 · 2020년 10월 07일에 게시됨 · Liam McFarlane

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커뮤니티 댓글 Feedback - Reporting and analytics (Explore)

Can we please get an update on this? We've been forced to move all our reports over to Explore as you're retiring Insights, but as it stands Explore is a broken buggy mess. 

This has just turned what should be a 2 minute job into hours of work.

댓글 보기 · 2020년 9월 29일에 게시됨 · Liam McFarlane

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커뮤니티 댓글 Q&A - Help center and community

I've found the best solution for this is to redirect the user to a submission successful page once they've filled a new request. You can create a page as a normal article, but be sure to hide from the section. Also, you'll want to style that page so it doesn't look like an article.

To set up a redirect add into the document_head.hbs file

댓글 보기 · 2020년 7월 14일에 게시됨 · Liam McFarlane

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커뮤니티 댓글 Q&A - Help center and community

Hi All,

Is there a way to point the user to a specific page once they've filled out the form? Since Zendesk has changed the notification the customers often miss it or it doesn't appear at all, which means they just fill out another form.

댓글 보기 · 2020년 3월 23일에 게시됨 · Liam McFarlane

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커뮤니티 댓글 Q&A - Help center and community

Just to let you know, with my one ZD support were unable to come up with a solution, however, out of nowhere it just started working again. Definalty seems to be a bigger issue with Zendesk, especially as it only affects pages with custom code on.

댓글 보기 · 2019년 10월 22일에 게시됨 · Liam McFarlane

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