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Mani Berenji
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2021년 10월 22일
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댓글Building reports
We need "abandoned" chats to be part of the standard reporting metrics.
I'm defining abandoned chats as :
- Chat was started by a customer
- Customer left the chat session before connecting with an agent
Missed chats won't work because it counts chats that were connected to an agent, where the agent never replied.
The reason missed chats won't work is because it introduces 2 causes for the customer leaving instead of just focusing on if the customer left because they didn't get assigned an agent.
댓글 보기 · 2021년 1월 20일에 게시됨 · Mani Berenji
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