Tommy
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Closed status should definitely be brought back. It is really inconvenient to see closed tickets as solved.
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No updates still?
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Has the rollout finished yet? I still don't see this permission in our account
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Som when this new approach will be reflected in our accounts?
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Well, there's no way to disable the feature wich is very odd
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A much-needed feature for sure. Trigger condition would work the best
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Paul Von1. That is correct, I want to give permission to manage the layout to some agents without making them admins.2. The same as in contextual workspaces - view, add and edit. Also, managing lay...
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@...Yeah, we are using internal comments as tooltips for agents extensively. Regarding public comments, the usecase is following: when we automatically followup user, we want this information in th...
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I remembered two more things we are currently missing dearly.- the ability to add internal/public comments with a trigger. we use a lot of tips for agents, different reminders on how to behave with...
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Regarding triggers I often find myself creating a lot of similar triggers like:If Field1 = A then set Field2 A1 If Field1 = B then set Field2 B1 If Field1 = C then set Field2 C1Would be much more c...