Tommy

Please add the ability to insert image in text
also, the ability to choose what agent (or admin) will be the author of autoreply

must have feature

Are there any workarounds?

Is it possible to sort statuses? I created a custom online status, and it is at the bottom of the list, but I need it at the top.

2 years passed, and it was not implemented still, great

Right now we can edit order only on the first page of macros list. Previosly we were able to sort macroses one by one, but now that feature is gone. So how do we sort our macroses on second, third, etc pages right now? 

How can you release an update like that? You just assume that noone will have more than one page of macroses? 

I gave out this new permission, but the agent still can't change the status

First of all, this update is great! Visual refreshments are always welcome and appreciated. 

However, we noticed a few things:

1. Color or customer's message. It looks great if messages are short, but we primarily exchange emails with our users, so texts are huge. And this color is a bit heavy for such a case. The best scenario would be to have the ability to customize this color at the account level. 

2. The same is true with message highlights while hovering. Highlight is okay, but it is a bit too sharp. So, if you scroll through a ticket with a huge amount of messages, it blinks very much and distracts you. A smoother hover animation and lighter contrast would fix it.

3. Shift+Click (while selecting words in the message) worked much better before this update. Right now it often selects the border of the whole message.

4. Message grouping does not work in the tickets created from Mobile SDK.

5. I'm unsure if this is the right place to report it, but when you have a few tickets open, the highlight of the selected (opened at the moment) tab is very weak. It is hard to understand which ticket was opened. This is the place to increase contrast, for sure. Added a screenshot to illustrate. https://pasteboard.co/DRj4UV5GOwxT.png

Is there a proper way to fix spacing in Apple Mail?

Closed status should definitely be brought back. It is really inconvenient to see closed tickets as solved.