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Travis Coleman
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2024년 7월 03일
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님의 최근 활동 Travis Coleman
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On the enterprise plan, I have the ability to create roles with special permissions. Our team is structured in a way that we have multi-tier support with the highest tier needing permission to listen to live calls. The only way I can currently achieve this is by giving users full permission to the channel which isn't something I want to do since it allows them to access the configurations and potentially cause further issues.
Request: Provide access to Live Calls without requiring full admin permissions for the channels
2019년 1월 31일에 게시됨 · Travis Coleman
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To my knowledge, Zendesk doesn't have a way to automate this without using a 3rd party tool. I've tried numerous ways to auto assign using automations and triggers but didn't have any success. I eventually had to create fields within the user profile (a date stamp) and build a custom service that polls the api, pulls the oldest unassigned ticket and assigns to the user who's assignment date stamp is the oldest.
댓글 보기 · 2018년 8월 28일에 게시됨 · Travis Coleman
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