Ulises Soto
-
총 활동 수303
-
마지막 활동
-
회원 가입일
-
내가 팔로우하는 사용자 수0명
-
나를 팔로우하는 사용자 수1명
-
투표 수141
-
플랜 수123
활동 개요
Ulises Soto님의 최근 활동-
Ulises Soto님이 에 댓글을 입력함
Is there a way I can see the tickets where a caller pressed 1 to be sent to voicemail?
-
Ulises Soto님이 에 댓글을 입력함
Hi Anton de Young, If I restrict the account to only added users and I check the option to "Also send a welcome email when a new user is created by an agent or administrator", what would happen to...
-
Ulises Soto님이 에 댓글을 입력함
Thanks Audrey Ann Cipriano. Unfortunately, when a new user is created it automatically sets the default account language for the user and sends the welcome email in that language. It would be great...
-
Ulises Soto님이 에 댓글을 입력함
Hi Claire Miller, Thanks for this great article. Is there any way I can use this to create a webhook to set a custom tag in the actual ticket? Currently, all incoming calls abandoned before reachi...
-
Ulises Soto님이 에 댓글을 입력함
Can I use Dynamic Content for the User email welcome text? Update: It would be great if we could add a language selector when creating a user, this way the dynamic content will kick in for the dyna...
-
Ulises Soto님이 에 댓글을 입력함
Hi Eugene Orman, I followed the steps to show the last agent update, and just like Colin Hutzan, I ran into an issue where there were a lot of Null or blank values. I checked some of those tickets...
-
Ulises Soto님이 에 댓글을 입력함
+1 A form-level option should be available rather than a ticket field within a form. As a workaround (kind of annoying), I was able to accomplish and make the "Priority" field mandatory when updat...
-
Ulises Soto님이 에 댓글을 입력함
Toby Sterrett any update on this?
-
Ulises Soto님이 에 댓글을 입력함
Hello, is there a way I can add the Ticket Id to a custom ticket field after some letters? Example: Customer ticket field = record(Ticket ID)
-
Ulises Soto님이 에 댓글을 입력함
Hello, how can I add the Ticket ID to a custom ticket field?