Clik Rogan
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Plus 1 + 8979741513216874631321How is everyone else working around this roadblock?We have recently migrated from Slack to MS Teams and this is one aspect we haven't been able to nail in the migrati...
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This hack is great for when you have offboarded agents prior to sharing their valuable Explore Dashboards 😅Tried and tested! Thank you @... for saving the day!
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I've just made an edit to my snippy provided. Updates are; Channel > is > Messaging Moved my unique ticket field to "meet ANY of these conditions" - This way if we have any other flows needing to...
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Hey @... thanks for that! It worked!
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@... Yeah I'm feeling we may end up doing something similar until this Product goes to market. The product thus far has HUGE potential and pretty excited to see this rolled out across all of our we...
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Tip: Support Trigger Configuration & Group Routing for Messaging
Hi All, GOAL: I was trying to push specific Messaging chats to our Sales group based on the options selected by our customers. Our "I want to make a purchase > Talk to human". flow should route dir...
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Hey @..., Thank you for that! I managed to work it out using unique ticket fields presented to the customer prior to the expected transfer to agent. This way I was able to define exactly which grou...
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Hey @... How'd you manage to route to an agent for your "in-office" hours workflow? I'm on struggle street with this piece!
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Hi All, How is everyone setting up their Messaging triggers to route end users to a specific group? I have a selection called "I want to make a purchase" and I want this to route straight to a hum...
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Hi There, is it possible for a breakdown of what a messaging trigger would look like if we were wanting to route an end user to a specific group based on the "needs selector/options selector"?