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Fernando Duarte
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2023년 12월 27일
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님의 최근 활동 Fernando Duarte
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I agree 100% with Heather Rommel!
The idea of a a real time dashboard is to show what they are actually doing
댓글 보기 · 2022년 7월 22일에 게시됨 · Fernando Duarte
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I am hoping someone has an insight on how to change the behavior of the answer bot as the experience is frustrating for some customers,
In their own words:
it appears to be sent me a help article and when I open it, a pop-up asking me if it answers my question, which I don’t know yet because I didn’t read it. If I click yes it says it will close my ticket, which I don’t want. If I click no, then it asks me why and I don’t know yet, again, because I haven’t read it yet. It blocks the article so it’s difficult to read, and if I click the X then it just goes back to the first question.
댓글 보기 · 2022년 2월 09일에 게시됨 · Fernando Duarte
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The Jira Integration does not support Organization fields to sync.
We need to be able to pass the organization value to the linked Jira. The only workaround here is to create an individual trigger for each Organization to populate a custom ticket field.
Just imagine the load on the system as we continue to add a trigger per organization
댓글 보기 · 2021년 3월 11일에 게시됨 · Fernando Duarte
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We present a field called Severity to our customers in or ticket form which is used to set the initial priority in a ticket.
I want to change the hint for that field to display the definition of each severity as it is selected, like:
"Urgent: System is down or unavailable (Critical Production issue affecting all users)"
2021년 2월 21일에 게시됨 · Fernando Duarte
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