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David Nguyen
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2023년 12월 28일
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님의 최근 활동 David Nguyen
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Could this be made into an option in the future so we can disable it?
We often need to use special characters in communication with customers.
댓글 보기 · 2022년 8월 16일에 게시됨 · David Nguyen
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Hi Christopher,
It seems that the widget is not hiding as expected if the user is not logged in.
Looking at the console, I believe that the culprit is that we are now using the Web SDK and not the Web Widget (Classic)
"
Method webWidget.hide does not exist.
A note from Zendesk: API methods associated with the Web Widget (Classic) are still being executed on this page. This website is now using the new Web SDK (messaging experience) which no longer supports these APIs. If you don't intend to use the Web Widget (Classic), we recommend that you remove this code from your website. Whilst not recommended, leaving them won't cause any issues. "
Is it possible to hide the web SDK through similar code on the theme or elsewhere?
댓글 보기 · 2022년 3월 10일에 편집됨 · David Nguyen
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What would need to be done to only show the web widget/answer bot to only signed in users on the ZenDesk help center?
I believe the following should work, but it doesn't appear to be:
{{#if signed_in}}
{{else}}
{{/if}}
2022년 2월 23일에 게시됨 · David Nguyen
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Would it be possible for the web widget be available to all users for answer bot, but chat not be an option for either visitors (non-signed in users) or organizations with a specific tag (such as VIP/Non-VIP/Trial/Premium/etc.) ?
댓글 보기 · 2021년 10월 11일에 게시됨 · David Nguyen
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I have been wanting to hide the chat/widget from users that are not logged in to the Help Center and have it appear when they are logged in.
I understand that the https://developer.zendesk.com/embeddables/docs/widget/api#ze.hide documents on what to use, but I am not familiar enough with javascript to know where to put it. Any pointers?
2021년 2월 12일에 게시됨 · David Nguyen
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