Aleksandra Budnik

Hi @... thank you for your feedback. Do we have that option for ZenDesk Support? I only see the tips related to ZenDesk Sell (here https://support.zendesk.com/hc/en-us/articles/360059994253-How-do-I-export-notes-associated-with-a-specific-deal-) 

The search approach works well. I will try to work on that. Thank you 

@... maybe I will ping you as you look like a guy that knows how the stuff works around here. I'm in a need of those older tickets tbh.

Hi ZenDesk Support!

Hi. I was searching for the Archive of my conversation history found this thread. But I am still not able to get the data. I tried to set up the filter for 2280h-old closed tickets but it shows me April and I want to get tickets from October 2019. By tickets I mean I want to be able to read the content of the ticket. What do I have to do? 

ps. I have the admin access

Is there a way to organize a call with a person who can guide me on how to use it? Or maybe someone can remotely check my settings from the ZenDesk crew.

Thank you very much for your prompt reply, Brett.

To be honest, I did not. However, today I gave it a try. I have used these settings https://support.zendesk.com/hc/en-us/articles/203662186-About-the-Support-default-automations#topic_5bx_2ty_5t

I've sent myself a test email set it to 'Answer as solved' (with no delay). And I did not receive the rating.

But then when I wanted to add it I got an error so it might be blocking my tests. 

> Automation could not be updated as:

• An automation that runs multiple times per ticket is not allowed. Use a time-based condition that is true only once (Hours since created is 24), or add an action that nullifies the condition. For example, a Priority is High condition paired with an action that sets the Priority to Urgent. Learn more

I have set up the Customer Feedback (Satisfaction check).

It states (here https://support.zendesk.com/hc/en-us/articles/203662256-Using-CSAT) that when we make the ticket 'solved' the user gets a message on his email after 24 hours to share his feedback. That does not work. Our tester did not get an email after 24h.