Puneet Misra
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Puneet Misra님의 최근 활동-
Puneet Misra님이 에 댓글을 입력함
I am looking for tickets with a specific keyword only, I am not interested in tickets that do not have it, what do I need to modify in the standard calculated attribute formula in this article to a...
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Hi Zendesk, Any updates on this?
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Zendesk It does not seem like there is any priority to fix this issue. Can you consider allowing admins or end-users to remove ratings? Good and Bad? This can help us use some of the workarounds. O...
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Violeta Micu Caroline Kello Jenny Gillett Hi All, I am following up on this thread. Is this still a top priority on your product roadmap? If not, is there any updates or workarounds you can share w...
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@... Thank you! Do you know if it is possible to modify a template or trigger of some sort to customize the messaging a follower/CC would receive?
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Is there a trigger that controls when the follower notifications will be sent? I have a case where we need certain internal comments to NOT send a notification to the follower. Looking to apply som...
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@... Thank you, this is a suitable workaround, although not ideal as compared to the previous Agent Workspace.
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In the previous UI there was a field right on top "To:" titled "From:" and this would display the email address in the same format as "To:". Having the "From:" field visible on tickets will be very...
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Ticket Tab Displays Requestor Name Instead of Subject
Hello Zendesk,In this new UI update, the ticket tab section now displays requestor names instead of the subject. Can you explain the logic behind this change? We are not finding it useful since som...
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@... Hello, I am referring to a ticket in support as well, I can only see the requestors name and that the message was sent "via email", we were able to see the e-mail before but not anymore? Any s...