WRO Jacuk-Zurak, Marta
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총 활동 수68
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활동 개요
WRO Jacuk-Zurak, Marta님의 최근 활동-
WRO Jacuk-Zurak, Marta님이 에 게시물을 만듦
Ticket Form restriction for the apps
Hello, We have come into an issue where apps installed in Zendesk are used in the ticket where shouldn't. As there is a possibility to restrict this to groups or roles (so user-based) we need to re...
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Hello, Is there a plan to add the Form restriction setting for the apps? We have a case where the app should be used only in the specific forms and not in the other forms. Thank you
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WRO Jacuk-Zurak, Marta님이 에 댓글을 입력함
Hello, +1 for this idea. We got situations where the value in a custom drop-down changed, and we would like to assign the value back or notify people or webhooks. This feature "changed to"/"changed...
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WRO Jacuk-Zurak, Marta님이 에 게시물을 만듦
Placeholders for Side Conversation messages
Hello, The agents have recently asked me to add text of the message coming via Side Conversation.Right now, we have only a trigger that is notifying agents about new message in Side Conversation in...
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WRO Jacuk-Zurak, Marta님이 에 게시물을 만듦
Excel file is corrupted when there is no data in the report
Hi, I have noticed that when a Dashboard is sent or downloaded, where there is no data available at the moment (no tickets met the query conditions/requirements), the file cannot be open and Excel ...
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WRO Jacuk-Zurak, Marta님이 에 댓글을 입력함
Hi, I totally agree with this feedback. We have multiple dashboards that are delivered to the finance team. Some dashboards are automatically processed by scripts for further work. In this case, if...
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WRO Jacuk-Zurak, Marta님이 에 댓글을 입력함
Hello @... Thank you very much for your comment. i checked my settings and I have it Transcript Visibility set to Public. What I am asking is, if an agent sent manually a transcript (Action in chat...
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WRO Jacuk-Zurak, Marta님이 에 댓글을 입력함
Hello, Where I can check to which email address the transcript was sent? I can see in Chat product in the chat history -> transcript that "Agent has requested an email transcript." but there is no ...
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WRO Jacuk-Zurak, Marta님이 에 게시물을 만듦
List of Views where ticket is visible
Hi, I am implementing new processes in Zendesk for different tickets. It is sometimes a quite challenging task, where a lot of integrations are included. Once it is implemented there, we are making...
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WRO Jacuk-Zurak, Marta님이 에 게시물을 만듦
Deleting queries used in a Dashboard
Hi, I am facing an issue where I want to remove many of the queries that are used in a specific Dashboard. These queries are copies - it was done when the whole Dashboard was cloned, including the ...