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Igor Czajkowski

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2021년 10월 27일

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커뮤니티 댓글 Feedback - Ticketing system (Support)

I have the same problem unfortunately. It doesn't help us to analyze chat scripts ;-(

댓글 보기 · 2021년 6월 29일에 게시됨 · Igor Czajkowski

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댓글General questions about live chat

There is something still unclear in dropped chats metric. At the mentioned "Metrics..." article is said that dropped chats are "accepted by or assigned to the agent where the visitor responds to an agent message, then leaves the chat". Does it mean if at the end of the chat the customer writes "thank you, goodbye" and closes the chat or the page with the chat - it will be counted as dropped chat? If yes, are there any good practices to influence statistics of dropped chat by such cases?

댓글 보기 · 2021년 3월 22일에 게시됨 · Igor Czajkowski

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게시물 Feedback - Ticketing system (Support)

Scenario: The agent every day is adding a side conversation to many tickets to many people in the same message. Currently, there is no way of adding multiple emails or a group of people to the same side conversation message with one click. Every recipient must be added separately which is time-consuming. 
Proposed solution:
1. adding a group of recipients
2. adding multiple emails separated by comma, copied from other source

2021년 3월 22일에 게시됨 · Igor Czajkowski

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