Alfine Putra Dhanendra

Hi @...!

Thank you so much, I have tried it and it worked like a wonder.

Although I still don't know about the ATTRIBUTE_FIX() function on the query. Do you have any documentation I can read to get to know how this function actually works? Would be much appreciated.

Thank you.

@...

Thank you for your suggestion.

I had thought of that but unfortunately, we're using macros to overwrite tags occasionally and there are too many of them to change to follow this idea.

Any other suggestions that I can work on based on the explore query?

Hi I'm currently trying to separate tickets by its previous updates.

For example, I want to identify ticket IDs that have been updated to have a "High" priority at least once in its lifetime (the tickets' priority then is changed back to normal after some more checks and investigations).

But other than that I also want to know every single update for each ticket IDs that meet that criteria.

Filtering with "Update Ticket Priority" or "Changes - New Value" to "High" would only show the updates that have "High" priority meanwhile as I said before, I also want to show all of the updates of the said ticket IDs.

Any tips on how I could perform such filter/selection?

Hi I'm currently trying to separate tickets by its previous updates.

For example, I want to identify ticket IDs that have been updated to have a "High" priority at least once in its lifetime.

But other than that I also want to know every single update for each ticket IDs that meets that criteria.

Filtering with "Update Ticket Priority" or "Changes - New Value" to "High" would only show the updates that have "High" priority meanwhile as I said before, I also want to show all of the updates of the said ticket IDs.

Any tips on how I could perform such filter/selection?