Chaz Spahn

+1 for us.

We have articles that address our product's compatibility with other products and their versions. Every time that we test out a new version of their product with ours, we update the appropriate article to let the users know that we have approved (or denied) compatibility with the latest version. Users of this specific product combination follow this article and expect that they will get an update when we add new information. 

We have disabled comments for various reasons so adding a new comment as a workaround doesn't work for us. Customers choose to follow the articles that interest/effect them so trying to reach out to all customers to try to use a Section-based follow would be very difficult.

If this is not going to be implemented. Perhaps you need a way to hide the Follow button on articles, so that our customers are not operating under incorrect expectations.

Thanks!

In my opinion, this article should not be marked Answered.

1. The original request was a way to embed a pdf - without having to code - like we could when the pdf was an asset. Various solutions provided here are workarounds.
2. @... - your code is beautiful but how did you get your pdf on the Zendesk CDN? It doesn't work with pdfs shared from Google drive or OneDrive.
3. @... - That Google article is about exporting a Google Doc to PDF without creating/sharing a PDF. But we have actual PDFs shared so the code doesn't seem like it would work. Before I can test it though, where are you defining your javascript variables you use for the handlebar entries?

Why is this still so hard after all these years?

I completely agree with the previous comments. This is really a critical feature to properly administrate this database and UI. Having suspended users being displayed in the UI everywhere that you see the user list is so un-user friendly and my agents are complaining frequently. We have 2.5 times the suspended users over active users in the database. We are not deleting them because of exactly the issues defined here. 

I understand the difference between "soft" and "permanent" for compliance regulations but "soft" is EXTREMELY misleading. What would a rational person assume based off that name. Why does the suspend validation window have such a major warning and delete is just are you sure? These comments have been here for 2 years now. Can we get this changed or at least get an answer? There is not one response here from either a moderator or employee.

I would like to restate Tim's suggested changes, as I disagree a little bit.

Suspend a User

1. Warning stays the same.
2. User moved to different table in the database that is not queried by any standard lookups. For all intensive purposes, this user appears removed.
3. Name will appear in all tickets, etc. But you cannot view the user page anymore.
4. New feature added in Admin Revoke Suspension - this provides a separate table and allows the Agent/Admin to view the user page and choose to unsuspend the account. This feature will have bulk edit capability from the start and access can be set with choice of Agents and Admins or Admins only.

Delete a User

1. No longer refer to this a "soft" delete. It is delete.
2. Immediately add full details of this action to the confirmation dialog box so that agent has full understanding of this action. Not every agent has read everything in the Zendesk user guides... I really like the option to suspend instead.
3. A second confirmation dialog will come up, Are you absolutely sure? Force them to type YES to be sure that it is not some quick clicking that destroys our data.

Compliance Record Removal

1. Rename permanent delete to Compliance Record Removal to clearly distinguish the purpose of this action. 
2. Update the tool to do this with a proper description of what the effect and reason for taking this action at the top.
3. Update the tool to allow sort, search, and bulk action.

+1 like others above, we have the need to store license keys for each org. 

Hey Ryan,

Sorry to report but neither of the links you just sent are working. One gives a 404 and the other requires authorization to Z3N.

Zendesk uses a modified version of TinyMCE. They CHOSE to strip out functionality. Right on Tiny's homepage...

I am not an expert but the trick for me was HOW I shared the google doc. My iframe line looks like the following and it works perfectly.

I know that this is an old article but I am hoping to revive it, rather than create a new discussion. I used to be able to accomplish this easily enough by uploading the PDF into theme assets and then adding embed code into the html.

This worked beautifully until they stopped allowing PDFs as Assets. 

Is there a new way to accomplish the same functionality now?

+1 for Code Samples. This will be a great first step. But what we really need is custom style creation and selection. I have a need for Notes, Warning, Error, and Code. At this point, we are stating to look at other options for our KB because it is far to costly (time and resource wise) to get our articles they way we want them.

NOTE: I have posted the same request for at least 5 different threads that all ask for this capability now.

+1