Anton M.
Zendesk Partner (OAPPS)
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활동 개요
Anton M.님의 최근 활동-
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At the moment the best way is to use Zendesk API (+ Zendesk apps or some backend script) to pull additional information. In the Ticket.Audit you can get SunCo Conversation ID. Then you can use Sun...
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Video/audio player in agent workspace
Agents should be able to preview videos and listen audio files without leaving agent workspace. In our case customer send us many DMs with videos showing issues they have with delivery. When agents...
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7 years have passed. There is still no way to manage bounces. How come, Zendesk?I would suggest to flag comments that were not delivered in some way.
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Can you share a tip, how to make bot to react properly to the conversation start? When we start conversation in a web widget, the bot reacts proactively so users can see icebreakers options straigh...
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Pavlo Zaporozkyi have you received any feedback about CCAPI usage along with messaging? My current understanding is that you need to get SunCo to add bots to messaging.
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upvoting. having 2 weeks №52 in one year is a mess (Jan from previous year + Dec for current) . In our internal reports I've created a new custom metric as a workaround. Here is calculated attribu...
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That’s a phone number where Zendesk staff can contact you in case of emergency with your app or integrations.
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SunCo is a great tool, but additional cost will be too steep for many customers and they may choose to switch to 3dparty chats/bots. It’s a pity Zendesk doesn’t offer solution to have persistent c...
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[Messaging] 3d party Bot integrations
Every customer we speak have plans or already use chatbots built specific for their needs in-house or by numerous bot providers. Messaging is lacking an option to connect 3d party bots. Every oth...
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The issue is resolvedNow Zendesk shows the "Account is Locked" message