James McCoy
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Using a consistent date perspective for Satisfaction metrics
Hi all, Our org is using a combination of Zendesk Explore and extracted data via the API that we create charts from in Tableau. We are having issues lining up Satisfaction data between Explore and ...
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How to view details of all public comments sent by an agent?
답변함Our managers would like the ability to view the text content of public comments sent by Agents in a table. Is this possible? I can only find ways to aggregate comment totals. We want to see the act...
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Hi, Can someone explain to me why anyone would want to duplicate a dataset? Doesn't that open the door for possibly having conflicting reports if a person splinters off the main dataset and starts ...
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@... I still need help answering my original question.
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The Satisfaction score is the actual score itself. The two metrics I mentioned have almost identical definitions and they should, by that logic, be the same value.
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Why are Satisfaction Rated % and Rated Tickets % showing different values?
답변함Hello, On the default Zendesk Support dashboard in Explore, on the Satisfaction tab, there are two metrics that by definition should be the same value: Satisfaction Rated %Rated Tickets % (in the R...
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@... I am referring to the latter. What I'm trying to do is apply a filter selection box to the 'Agent Updates' page of the default dashboard. I have applied Updater Role = Agent,Admin to the query...
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I do not have any metric level filters applied and my drillthrough is still blank. I made a Ticket Updates query to show cases that go from Pending-Closed and skip Solved. The query shows 7000 resu...
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'Updater Role' not filtering 'Updater Name'
답변함I am trying to report on Agent Comments sent by agents in our company. The basic recipe is not working for me. When I apply 'Updater Role' equals 'Agent' and 'Admin', then apply an 'Updater Name' f...
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Would really love to see this implemented in Explore