Louis Evangelista

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. New Follower and CC's problems - CC's getting removed by End-user unintentionally

This is True.

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• Louis Evangelista
• 만듦 2021년 11월 04일 18:41
• 0표

1. 커뮤니티
2. Feedback - Reporting and analytics (Explore)
3. Create Query from two different datasets

Yes it would help in agent metrics and KPI for time tracking.

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• Louis Evangelista
• 만듦 2021년 01월 18일 18:36
• 5표

1. 커뮤니티
2. Zendesk Suite Q&A
3. How to change the name of the "subject" field in the ticket forms?

This worked for me! Thank you for sharing!

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• Louis Evangelista
• 만듦 2020년 09월 08일 15:35
• 0표

1. 커뮤니티
2. Zendesk Suite Q&A
3. How to change the name of the "subject" field in the ticket forms?

Hi Devan,   How can you make "Title shown to end users" appear different on other forms? i.e. Form 1: Subject = Topic of your request Form 2: Subject = Issue Form 3: Subject = Short Summary Thanks,...

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• Louis Evangelista
• 만듦 2020년 08월 26일 00:24
• 0표

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. Formatting Descriptions on Ticket Forms

+1

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• Louis Evangelista
• 만듦 2020년 07월 16일 21:34
• 0표

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. I should be able to create a view for the tickets I'm CC'd on

Needed this feature too. It will really help and not let you loose track of CCs items. Not good when you loose track.

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• Louis Evangelista
• 만듦 2020년 07월 02일 21:27
• 7표

1. 커뮤니티
2. Feedback - Help Center (Guide)
3. Add Submit A Request for Agents

Thanks Anna! Any update on this request from ZenDesk?

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• Louis Evangelista
• 만듦 2020년 02월 25일 16:53
• 1표

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. New Ticket Desktop Notification

We need this

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• Louis Evangelista
• 만듦 2019년 06월 19일 23:29
• 3표