Mukesh Kumar

Hey Team, 

I have been working on the data export and getting to know it slowly. I must say JSON export is great to view the data. 

I have a question though, like JSON, where you can define a date range and data type, can we not do the same for XML / CSVs?

When using these options, the text files are way too big to be opened to view. What is the best way to pull/filter the data using a date range/data type for XML / CSVs? 

Hi Guys, I have been looking for guides to help me with housekeeping for dead/ inactive users/orgs. 
What is the best way to identify old/inactive users and orgs? When I ran a report recently, it brought me 10s of thousands orgs and Users are 10 times more.

Currently, I do not see a filter that helps either a say inactive user or the last logged-in ticket.  
Last logged-in info is easy to pull but 90% of users don't log in and send an email to us.

Any assistance will be highly appreciated. 
Thanks in advance

Brandon Tidd Nikki

Thank you guys, you made my ZD life very easy. :-) 

I followed the steps you have provided, and do see the difference. but the text in the Blue boxes is not visible anywhere. Are they somehow hardcoded?

Hi there,

I am having issues locating the support request form. This is what I see online on our support / KB portal.



But the form that I see in ZD is not as same as above including the field, texts, etc.

All these fields are available when we create a ticket within the ZD using the above form.

I must be looking at the wrong place but I can't find it within Admin Centre. The Admin before me has left the business and I am trying to understand if the online form is limited or can be improved and how? 

I will really appreciate it if someone could assist me here, please? 


Regards
Mukesh

Hey Guys, 

Is it possible to pull the JIRA metrics into ZD queries?

Say I need 'JIRA ticket number',  'Date JIRA Created/Linked', 'JIRA Status' etc in my report. 

I appreciate your time and thank you in advance for your advice.