Brandon Tidd
Full time Zendesk Architect. Cleveland born and raised. Changing the world one megabyte at a time.
-
총 활동 수325
-
마지막 활동
-
회원 가입일
-
내가 팔로우하는 사용자 수0명
-
나를 팔로우하는 사용자 수7명
-
투표 수11
-
플랜 수115
활동 개요
Brandon Tidd님의 최근 활동-
Brandon Tidd님이 에 댓글을 입력함
Hello! Yes, you can use this for reference: https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/
-
Brandon Tidd님이 에 게시물을 만듦
Zendesk SMB User Group Presents CXinco de Mayo
I was so excited to host the Zendesk SMB User Group's inaugural meeting, CXinco de Mayo, on May 5, 2023! This virtual event celebrated the latest customer experience trends for small businesses in ...
-
Brandon Tidd님이 에 댓글을 입력함
Hey Judy Correia - Not directly in the ticket - but you can cc the end user in the side conversation to allow the end-user and the external team to continue the conversation, as long as everyone k...
-
Brandon Tidd님이 에 댓글을 입력함
Hey Judy Correia - for escalation to a third party that's using Zendesk, you could utilize Ticket Sharing. For external teams that aren't using Zendesk, I would recommend a side conversation via e...
-
Brandon Tidd님이 에 댓글을 입력함
I am super excited to launch this User Group for a business segment that is near and dear to my heart! Even if you can't make it tomorrow, go ahead and register and we'll get you a copy of the pre...
-
Brandon Tidd님이 에 댓글을 입력함
Hey Emily! So the phone number record is saved to the user (requester) profile and is not visualized on the ticket. So if you're on an email ticket, and the user has an E164 formatted phone number...
-
Brandon Tidd님이 에 댓글을 입력함
Hey Jessica C - The call gets routed to the 'loneliest' agent, ie - the agent who has gone the longest without talking to a human. In this case (assuming your number represents the time the last ...
-
Brandon Tidd님이 에 댓글을 입력함
Jake Mahon - If a schedule is set - it will be visible in the ticket event logs. As a more visible tracking method, you could have the Trigger that sets the schedule add a tag "x_schedule." Hope t...
-
Brandon Tidd님이 에 댓글을 입력함
Hey Ryan, From within a ticket, you can view the events that occurred, including any business rules (triggers or automations that ran). Details here: https://support.zendesk.com/hc/en-us/articles/...
-
Brandon Tidd님이 에 댓글을 입력함
That sounds about right! As with any change I would recommend testing with a fake end-user first.