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Sydney Neubauer
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2023년 12월 27일
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님의 최근 활동 Sydney Neubauer
Sydney Neubauer님이 에 댓글을 입력함
Definitely a need to increase the 50,000 row limit. I know that it doesn't necessarily translate to exactly 50,000 rows in the report but on the backend. This is a huge limit for us as we are trying to identify trends. It is difficult to identify trends when you have to set time ranges, split up reports, export reports (it is no longer at first glance), limit that data you look at, etc.
We should be able to build a single report to see the information we need rather than many. This requires time, wasted effort for maintenance, money as we have to pursue other reporting venues, etc.
Please invest in expanding Explore.
댓글 보기 · 2022년 6월 28일에 게시됨 · Sydney Neubauer
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Yes that definitely makes sense! To be able to change your own permissions. I would not be opposed to be able to "fake" set yourself to an end-user/Agent role without the need to go to [myzendesk.com]/users as that is less streamlined
댓글 보기 · 2022년 6월 27일에 게시됨 · Sydney Neubauer
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+1 this is definitely a must for us. Especially with Agents having access to Chat/Talk, you have to open admin center just to see what they have enabled or to even change those permissions. This would be a much needed ask!
댓글 보기 · 2022년 6월 20일에 게시됨 · Sydney Neubauer
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Amisha Sharma we are always opting for more options rather than limits. I think if it is possible, having that flexibility would be much welcome
댓글 보기 · 2022년 6월 16일에 게시됨 · Sydney Neubauer
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+1 in our case, Agents should be able to set which colors they want it to be (a little bit of Agent customization goes a long way). Not only for customization opportunity but a lot of our agents use dark mode so the colors might interfere with that so if they can set the color themselves, then it may help them
댓글 보기 · 2022년 6월 16일에 게시됨 · Sydney Neubauer
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+1 We had this incredibly long thread with an End-user as they kept replying to the same ticket. It ended up getting so big that it would take 10 seconds to load every time you opened it. So we had to add a tag to trigger a trigger to auto close the ticket after every topic he brought up so that when he inevitably replied, it would open up a follow-up ticket.
댓글 보기 · 2022년 6월 10일에 게시됨 · Sydney Neubauer
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