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iQmetrix

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2022년 8월 03일

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커뮤니티 댓글 Discussion - Tips and best practices from the community

When I start using the backup tool, it will back up about 20 articles before running into this error each time.  Is this an known issue that you are aware of?   I am using an Admin profile, running the app as an admin. 

댓글 보기 · 2022년 8월 03일에 편집됨 · iQmetrix

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댓글Ticket management

I don't see a setting to make merge comments deselected by default as per the merge helpfile

'To hide merge comments from requesters, deselect Requester can see this comment for both merge comments. Admins can also set the default privacy for all ticket comments to make merge comments deselected by default.'

댓글 보기 · 2022년 7월 06일에 게시됨 · iQmetrix

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댓글Using AI agents for email and web form

Thanks, that's exactly what I needed, and also shows I need to pay more attention to the notes...

댓글 보기 · 2021년 9월 23일에 게시됨 · iQmetrix

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댓글Using AI agents for email and web form

The links that answer bot provides have an auth token in the url which allows users to access the articles without signing in.  This link can also be shared and allows anyone to log in, as that original requester with no sign in.  Can you still require sign in for answer bot suggestions and not include the embedded auth token?

댓글 보기 · 2021년 9월 15일에 게시됨 · iQmetrix

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커뮤니티 댓글 Feedback - Voice (Talk)

If it serves to an agent and they miss it, they should be put into away or offline status so they cannot be tried again, but then when someone makes themselves available again they should be available to be reserved the call.  This how most other phone systems work.  We use this with Cisco all the time. 

댓글 보기 · 2021년 4월 28일에 게시됨 · iQmetrix

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커뮤니티 댓글Discussion - Zendesk on Suite best practices

Has anyone else using this noticed a significant rise in the number or pending tickets in their Zendesk?  From implementation of the bump, we've seen approximately a 200% increase.

 

댓글 보기 · 2016년 1월 28일에 게시됨 · iQmetrix

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