Greg O'Neill SMC

1. Agent guide
2. Ticket automation and collaboration
3. Using side conversation child tickets

Hi Guillermo - CX Lead, you can create the side conversation as an email to the end user and once they reply it will come back into the side conversation in your ticket.  

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• Greg O'Neill SMC
• 만듦 2021년 10월 05일 21:40
• 0표

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. Using CCs as conditions for Triggers and Automations

Sorry Kyna, I thought that might have worked for you.  

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• Greg O'Neill SMC
• 만듦 2021년 05월 28일 05:18
• 2표

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. Using CCs as conditions for Triggers and Automations

Hi Kyna,   You can create and organisation using your external email address's domain. You can then trigger off any ticket with that organisation.

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• Greg O'Neill SMC
• 만듦 2021년 05월 28일 01:01
• -2표

1. 커뮤니티
2. Feedback - Reporting and analytics (Explore)
3. Explore report on macro usage

The ability to measure the usage of our Macros would be a very useful tool to monitor not only the most used but those that our Agent are not using so we can find out why these are not used  

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• Greg O'Neill SMC
• 만듦 2019년 06월 11일 01:22
• 1표