Lila Kingsley
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총 활동 수223
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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나를 팔로우하는 사용자 수3명
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투표 수51
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플랜 수110
게시물
Lila Kingsley의 최근 활동-
Talk Live Data Filter Enhancement Request – Groups & Lines
Summary The live data dashboard is amazing, but we’d like to see it augmented for Talk to have more flexibility with Groups, allowing better visibility into Talk at a glance. We’d like to be able ...
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Messaging Agent Transfer Experience Needs Improvement
Summary Messaging needs to improve the Agent Transfer functionality for end user. Firstly it should be able to communicate when no agents are currently available in hours (due to being maxed out o...
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How Can I Add Specific Text in new_request_page.hbs template based on Ticket Form ID?
답변함Hi, I'm working on adding a new contact form to our help center and routing end users to specific ticket form based on where they clicked the submit a request link (thanks to help from Ifra Saqlain...
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Knowledge Capture Reporting Needs Improvement: Should Reflect Actual Knowledge Capture App Usage
We are planning to roll out the Knowledge Capture app, but, I have discovered a problem with the reporting (see discussion on the Knowledge Capture Analytics article, https://support.zendesk.com/hc...
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Request to Change Dropped Chats Logic
답변함Zendesk is counting ANY chat where the agent doesn't respond to a message from the visitor as "dropped", and advises their customers to use a shortcut to to send a message before closing the chat t...