Sorin Alupoaie
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Sorin Alupoaie님의 최근 활동-
Sorin Alupoaie님이 에 댓글을 입력함
Thomas Johnson if you need to redact all attachments and don't want anything to slip through, you can checkout the Auto-Remove Attachments app. It does what it says: automatically delete attachment...
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Angie Schrader The Help Center Manager app can help you export articles to PDF, as well as Word and HTML. Check it out and see if it does what you need.
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Vivian Piloto you can implement this by adding some html & javascript code in the article_page.hbs template of your help center theme. Alternatively, the Help Center Analytics app provides this f...
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Hannah, you have another option for auto-merging :) Merge Duplicate Tickets app
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This is a use case that our recently released Triggers+ low code plaftorm can help with. Zendesk triggers are limited to simple straightforward logic and actions. For everything less simple, like ...
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SP Bhattacharya there is an app I've built called Auto Remove Attachments on the marketplace that does exactly this: automatically redacts attachments from tickets older than a period of time. More...
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Ivy Gilbert having the same article visible in multiple help centers isn't possible in Zendesk Guide. The closes you can get is to you use the Help Center Manager app to deep copy articles from one...
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Juan Du If you are looking to merge tickets that are not from the same email addres, you should consider our Auto-Merge Tickets app. We can customize the app to use any duplicate criteria, not just...
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I've recently built an app that extends the Zendesk's triggers/automations and removes the attachments from tickets automatically. It was initially built to help with redaction tasks when a ticket ...
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+1 not being able to get articles in review makes it risky to do any changes to the articles body via the API. Such change will overwrite previously made changes while the article was in review.