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Tomer Ben Arye

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2024년 5월 01일

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댓글Customer management and profiles

Marco Wilmink ,

1. I suggest changing the emails to something simpler so you won't expose the "real emails"
2. ZD was always like this, if you're making an automation via script or with Make.com, I “resolved” it with a filter on matching if what I searched was returned as well, Yes> move to the next step, Nope?> check if the next item on the bundle has it.

 

댓글 보기 · 2024년 5월 01일에 게시됨 · Tomer Ben Arye

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댓글Customer management and profiles

Allen McKenzie

I got your frustration, and you won't get any response from Zendesk... for sure...

Let me try to help you out with what I know and what I have faced before.

1. Even if you search for tomer@abc.xyz, you will sometimes get another user ( IDK why they return this user, but sometimes, you WILL get other email addresses.

So, to conclude that, make sure in your API ( or filter or whatever ) to CHECK that the email address is (lowercase) and matched into the one that the user provided to you.

(That said, it's always recommended to use lowercase as the input to Zendesk when creating new users - no matter what the customer provided)

2. you'll need another API method to get the user details when you have a match to the user email address, with this way, you will be able to grab the organization ID or whatever custom ID you created.

3. I don't know which app you're using, I can suggest MAKE.COM ( I'm not an affiliate) but I'm using it heavily on what ZD CAN'T do...
See my scenario as an example of "how-to" do it via Make (codeless site - you don't need to know Python)

댓글 보기 · 2023년 2월 06일에 게시됨 · Tomer Ben Arye

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Come on... We need to vote by our legs!
Nothing changed since 2020...

댓글 보기 · 2022년 9월 21일에 게시됨 · Tomer Ben Arye

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Please read the below like the Spartan: (and shout it out loud)
This is Zendesk!

댓글 보기 · 2022년 8월 31일에 게시됨 · Tomer Ben Arye

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커뮤니티 댓글 Feedback - Ticketing system (Support)

@...

Any ETA for anything here, or will we be hanged in the air for the next 2 years? ( as the original post was created )

 

댓글 보기 · 2022년 7월 06일에 게시됨 · Tomer Ben Arye

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Brett Bowser

I'm a registered user - and I'm getting the below: 

You're not authorized to access this page



댓글 보기 · 2022년 6월 08일에 편집됨 · Tomer Ben Arye

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커뮤니티 댓글 Feedback - Ticketing system (Support)

댓글 보기 · 2022년 6월 08일에 게시됨 · Tomer Ben Arye

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댓글Triggers and automations

I was able to achieve (almost) the same (but for 2+ users in the cc) with the Webhook target URL:

Description: Use the API for tickets
Method: PUT
{
    "ticket": {
        "comment": {
          "body": "cc customer predefined emails when XYZ\nIMPORTANT:please verify the following emails in cc.\n tomer@glad.com willy.dont.com",
            "public": false
        },
        "email_ccs": [{
                "action": "put",
              "user_email": "tomer@glad.com"
            },
            {
                "action": "put",
              "user_email": "willy.dont.com"
          }
                ]
    }
}

 

댓글 보기 · 2022년 4월 28일에 편집됨 · Tomer Ben Arye

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Tomer Ben Arye님이 에 게시물을 만듦

게시물 Feedback - Help Center (Guide)

Hi

As per this discussion, I'm creating this feedback.

I'm trying to search for users w/o a specific prefix ( a prefix ZD insert automatically when there is a new call in ZD TALK )

(note there is a space after the Caller, cause usually, it's Caller +

created_at>2022-02-01 -name:Caller 

Also, I'm not able to search for a NONE existence of an email for a user. ( again, the same user TALK is created it automatically )

2022년 3월 29일에 편집됨 · Tomer Ben Arye

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댓글How to manage user access

Ben Adelmann,

Mind sharing more data and information, any base instructions of how you implemented it?
We're looking for a guide for adding the second SAML implementation, and this article is too shallow and we need more details on the implementation.

댓글 보기 · 2022년 3월 01일에 게시됨 · Tomer Ben Arye

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