Naomi Watnick
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Thanks @... - Yes - it would be understood that the results could be skewed by VPN usage, etc. But this would be better than no data.
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Hi @... - Do you have any updates on this? This is becoming a hotter topic for our company and we really need to report on customer activity by locale (where they are submitting tickets by the por...
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Thanks, @... - That's great! I can do something with that and I'll put it in our backlog.
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Thanks @... - And we still don't have a way to inherit all the same selected values from the original ticket, though, right?
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hi @... - for Side Conversation Tickets, this doesn't allow us to have the requester be the requester again, correct? Thanks!~Naomi
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+1
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+1 We need this too! Our use case: our TAMs should get assigned to tickets that come in from any method except for a specific email address.
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+1
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+1 We have RBAC needs for Organization and User details.
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Hi - We're also needing this. There are too many "oops" situations where agents accidentally delete or manipulate fields that we need to stay static for integrations and other automations we've bu...