Alex C
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Alex C의 최근 활동-
Hi Zsa Trias, yes, we want a tag to be added to a ticket 2 days after it was assigned to a specific group. So we can't use the condition for "hours since assigned" since that takes the first assign...
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Ahmed Zaid Lou Unbelievable. I think this is what the issue was. The trigger I was using to test assigns the ticket to a different group (which left it with no assignee). As I was testing back and ...
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Hi Lou! I can't remember if I had or not, so I just tested {{agent.email}} but it didn't work :( The trigger is working and firing and if I have something else in the text field, it wipes it clean....
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Oh! That actually solved my issue Dave Dyson, thank you! I just created a trigger to add a tag if ticket was updated, comment text included my keyword and if current user was an agent. Thank you fo...
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+1 About having more condition options using the Number field. I would have imagined that the main use case and selling point of this field would be the "less than/more than" conditions you could a...
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Jacob Christensen! Not sure how I missed your message. Thank you for including that! I had done some digging in HTML > JSON conversion and came across the whole "escaping" characters. The article y...
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Lou yesssss!!!! That did it! Your credentials comment made me think of a time username+pw wasn't working, so I had used Username = {email}/token / Password = {API token}. And that fixed the error, ...
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Hi Lou! Thank you for that response! I see a light at the end of the tunnel! I tried it but I'm getting an "Error during transmission: HTTP client call failed" when testing, but I'll check with a d...
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Oh! I did not fill in that ticket.id placeholder! When I used the tickets/{{ticket.id}} endpoint it wasn't needed to be a successful test so I didn't even consider it. It works!!! Thank you so much...
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Hi Ahmed Zaid! When running the test in the Webhook page I get a 400 Bad Request error that says: { "error": { "title": "Invalid attribute", "message": "You passed an invalid value for the i...