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Luke Hutchings

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2022년 8월 30일

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님의 최근 활동 Luke Hutchings

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커뮤니티 댓글 Feedback - Ticketing system (Support)

I also agree with Catherine Bostwick. @ mentioning someone as a light agent to at least add them as a follower seems to be an expected functionality. It would be helpful for our team for sure. 

댓글 보기 · 2022년 8월 30일에 게시됨 · Luke Hutchings

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커뮤니티 댓글 Feedback - Ticketing system (Support)

The issue continues to grow for our team. We cycle through products often. 

댓글 보기 · 2022년 8월 29일에 게시됨 · Luke Hutchings

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게시물 Feedback - Chat and Messaging (Chat)

Please allow for some kind of reference to the post the end-user is referencing. For example, a person sends an IG message saying hey, where can I get this? Referencing a story post that is not visible in the ticket. 

2022년 5월 26일에 게시됨 · Luke Hutchings

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커뮤니티 댓글 Feedback - Ticketing system (Support)

The ability to deactivate fields is becoming more and more of a necessity as time passes. Please make this a priority as it's becoming very time-consuming to manage this. 

댓글 보기 · 2022년 8월 29일에 편집됨 · Luke Hutchings

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커뮤니티 댓글 Feedback - Ticketing system (Support)

This would also be very helpful for us. Our sales quality team uses this app relatively often to interact with tickets.

These people are the liaison between our lab and sales team.

This team is often times working from the road and need to access all methods of communication through the support interface especially including side conversations because this is how we interact with sales team members regarding quality concerns. 

댓글 보기 · 2019년 5월 16일에 게시됨 · Luke Hutchings

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